Service Solutions Intern

Required:

-Minimum standing: Junior or Senior undergraduate student. -Pursuing a degree in Business Administration (operations-focused), Engineering, Environmental Sciences, or a related technical field. -Strong organizational and analytical skills. -Excellent written and verbal communication abilities. -Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) or equivalent tools. -Detail-oriented, proactive, and able to work both independently and collaboratively. -Local to Durham, NC, with the ability to work a hybrid schedule.

Preferred: -Interest in renewable energy, energy storage, or operational process improvement. -Experience with workflow design, systems documentation, or process mapping. -Familiarity with project management or documentation management tools.

We’re looking for students who are excited about the energy industry and eager to learn! Previous energy experience or related coursework is a plus, but not required.

This is a full-time, 13-week Summer 2027 internship as part of FlexGen’s Early Careers Program, which includes professional development, networking, and fun events throughout the summer. Below, you’ll find more about this role!

Position Summary: FlexGen is seeking a Service Solutions Intern to join our team as part of our Early Careers Program. This internship is designed for a motivated and detail-oriented individual interested in process development, systems optimization, and operational excellence within the energy storage industry. The Service Solutions Intern will assist in evaluating existing workflows, identifying improvement opportunities, and supporting the development of standardized tools, processes, and documentation that enable consistent, high-quality service delivery across FlexGen projects

Process Development & Documentation: Assist in reviewing and mapping existing service workflows. Help document best practices, procedures, and standardized processes. Support development of digital tools, templates, and process guides for the Lifecycle team.

Systems Optimization: Analyze opportunities to improve operational efficiency and scalability. Support implementation of new systems or enhancements to existing tools. Help evaluate and refine documentation management and workflow platforms.

Cross-Functional Collaboration: Work closely with Engineering, Operations, and Asset Management teams to gather inputs and validate processes. Participate in working sessions, take notes, track action items, and support follow-through. Assist with coordinating updates across teams to ensure alignment on service standards.

Reporting & Continuous Improvement: Help prepare process summaries, data insights, and improvement recommendations. Support internal reporting on workflow performance and system usage. Contribute to ongoing initiatives that strengthen the Lifecycle organization’s service delivery framework